We Care!
At Empowered Healing, we genuinely care about your experience. This page was created to help our clients have the most successful experience as possible. Please browse the subjects below and do not hesitate to reach out with any further questions, comments, or concerns.
Frequently Asked Questions
Q: What do I wear? Do I have to take my clothes off?
A: Clients can wear whatever they are comfortable with to a massage session. During your session, you will be asked to disrobe to your comfort level. Clients will be placed under a sheet. Most sessions (with the exception of lomi-lomi or ashiatsu oriental bar therapy where clients are draped less) only uncover the area of the body that is receiving bodywork. If you schedule a Thai Sports Stretch session, please plan to wear comfortable yoga-like clothing, as clients will stay clothed during these sessions. Clients also stay clothed during Energy Sessions and Cranial Sacral Sessions.
Q: Is massage supposed to hurt?
A: Massage should not hurt anyone. Our practitioners will always work within your pain tolerance. Because pain and pressure vary from one client to the next, your massage therapist should be checking in throughout your session about pressure and pain. Pain and pressure can also vary depending on the area worked. On a pain scale of 1-10 (1 being no pain at all-10 being the worst pain possible), we do not want clients to be above a 7, as too much pressure becomes counterproductive. Whether a client booked a therapeutic or deep tissue massage, our massage therapist team will always work within your pain tolerance.
Q: What if I am ticklish?
A: If you are ticklish, let your massage therapist know if an area needs to be avoided. Your massage therapist can apply firm, slow, and broader pressure to an area, which can help avoid any discomfort.
Q: Can I schedule a session for someone else under my name?
A: We ask that clients only schedule sessions under their own name. For safety purposes, our practitioners need to know who to expect in our building and who will be attending all scheduled sessions. We also ask that all forms are filled out for each client. We understand that from time to time a massage is scheduled as a surprise for a special occasion. In that circumstance, we ask that the session be scheduled under the correct person’s name and that you schedule the session by contacting us via phone. Our administrative team can help ensure that we schedule the session and keep it as a surprise for your loved one!
Q: Should I schedule 60 or 90 minutes?
A: It all depends on your massage goals and the length of time you are comfortable being on the massage table. If your goal is to have multiple areas worked and you have chronic or acute issues that need addressed, we would recommend a 90 minute session. If your goal is to have one or two problem areas addressed, a 60 minute session would be appropriate. In these circumstances, we would recommend scheduling a therapeutic session. Remember, we do have the 60 minute focus sessions available for more focus work and to truly isolate an issue. Clients needing a full body session with a few targeted areas may want to also consider a 90 minute session. If you are scheduled for a 60 minute session and want a full body, please consider the typical breakdown for the massage: back (20 minutes), hips and posterior legs (7.5 minutes each hip and leg), anterior legs and feet (5 minutes each leg and foot), arms (5 minutes each), neck and scalp (5 minutes total). Clients can always specify more time for each area or eliminate an area from the massage.
Q: Can I wear perfume, cologne, or scents (essential oils) to a massage session?
A: We ask that all clients come to their massage perfume, cologne, and scent free. A few members of our massage therapy team have sensitivities to scents and may need to ask a client to reschedule if scents are too strong.
What’s the right session for me?
Our studio has many modalities! We know that it can be overwhelming to know which one to choose. Sometimes it takes a little trial and error to find the best bodywork session for you. See below for some suggestions based off of bodywork goals to help ensure that you get the most out of your bodywork sessions.
Goal: Relaxation, improve sleep quality, decrease anxiety. Best bodywork sessions include: Therapeutic massage, Himalayan hot stone, bamboo fusion, cranial sacral, energy work, lomi-lomi, sound therapy
Goal: Pain relief for a specific area of the body. Best bodywork sessions include: Any of the Specific Condition focused sessions including: neck and upper back focused, low back, hip and posterior leg, rotator cuff, rotator cuff therapeutic, TMJD therapeutic massage, headache/migraine focus. Focus sessions are great for anyone suffering from an injury including repetitive strain injuries. The massage therapist team that specialize in focus sessions have more experience and training with how to alleviate pain in the areas listed. Please note, when scheduling a focus session, this is the area that will be worked on throughout the duration of the massage to help alleviate whatever pathology is present. Injury athletic rehab sessions are also a great session to schedule if pain relief is your goal.
Goal: I like a lot of pressure in general, but don’t have a specific area that I want worked. I just wanted an overall deep tissue full body massage and I like A LOT of pressure! Best bodywork session: Ashiatsu Oriental Bar Therapy.
Goal: I have excessive lymph that is causing swelling and would like to reduce it. Best bodywork session: Manual Lymph Drainage (MLD)
Goal: I have a pathology (such as multiple sclerosis, diabetes, issues with constipation, poor nerve function, hormonal imbalances, decrease energy levels…) Best bodywork session: Reflexology. This session can help improve specific internal pathologies and also help to improve overall health and wellness.
Should I say something?
Clients often struggle with whether or not they should mention something during a bodywork session if they aren’t satisfied with their experience. We are here to encourage you to PLEASE say something if your experience isn’t as good as you had hoped it to be in REAL time. Our massage therapist team will do our best to ensure your comfort from the moment you walk through the door. You can expect your massage therapist to greet you upon entering our establishment, introduce themself to you (if this is your first session), show you to the massage room where services will be held and make sure that you know where to place personal items, have a discussion with you about your massage goals, discuss any special accommodations that need to be made for you as necessary, show you to our restroom facilities as needed, check in with you about comfort level with regards to pressure during your massage, will be kind, courteous, and professional, hold space for you in a nonjudgmental way, and overall, make sure that you are the number one priority throughout your bodywork session.
If you are dissatisfied with your massage session, we ask that you say something to your massage therapist right away. Our massage therapist team genuinely cares about your experience and wants to do our absolute best. As practitioners, we are not able to help you after the massage has ended. We want the best for you. We also recognize that not every massage therapist is a fit for every client. In that case, we will still do our best, but may recommend you to a different massage therapist within our team or within the community.
As a reminder, here are a few things that clients should speak up before or during a massage session about: if you are hot or cold, if the music is too loud, soft, or something you don’t like, if the pressure is too deep or too light, if you need more time on a specific area and want your massage therapist to go back or continue working that area, if noise within our studio is too loud, if you become uncomfortable in a certain position on the massage table, if you need to be quiet during your session and your massage therapist is talking too much, if the light in the room is too bright (we can turn off lights or use eye pillows as needed), if your massage therapist is on the exact area that needs treatment (this is a must!), and anything else that you can think of to help make your experience better.